Last Updated: January 10, 2026
Applies to: All users, including residents of Canada, the United States, the European Economic Area, the United Kingdom, Brazil, Australia, and South Africa.
Knoedler Manufacturiers Canada LTÉE (“Knoedler” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through https://knoedler.com/
We process personal data in accordance with applicable data-protection laws, including the GDPR, UK GDPR, PIPEDA, LGPD, CPRA, Privacy Act (Australia), and POPIA (South Africa).
- Principles of Processing
We adhere to the following principles:
- We clearly state the purposes for which we process personal data.
- We collect only the data necessary for legitimate purposes.
- We seek explicit consent where required by law.
- We implement appropriate technical and organizational security measures.
- We respect your rights to access, correct, delete, or limit processing of your data.
Knoedler Manufacturiers Canada LTÉE acts as the data controller for all personal data collected through this website, including contact forms, booking tools, and analytics. We determine the purposes and means of processing this data.
Certain third-party tools (such as B2B Ninja process data on our behalf as data processors. In some cases, these third parties may act as independent controllers for their own purposes (e.g., analytics, service improvement). Please refer to their privacy policies for more information.
For any questions, contact us at privacy@knoedler.com
- Personal Data We Collect
We collect personal data directly from you when you provide it (e.g., through forms or demo requests) and automatically through cookies or analytics tools when you interact with our website. We may collect or receive personal data for the following purposes:
|
Category |
Examples |
Purpose |
Source |
|
Contact Details |
First name, Last name, Email address, Phone number (optional) |
To respond to inquiries, schedule demos, or provide requested information |
|
|
Message & Inquiry Details |
Message content (e.g. forms, chatbot) |
To understand your request |
|
|
Usage & Analytics Data |
IP address, browser type, pages visited, session duration (anonymized) |
To improve website performance and understand user interactions |
|
|
Technical & Security Data |
IP address, basic server logs |
To maintain security and prevent misuse |
We do not collect sensitive personal information (such as financial, health, or biometric data).
Certain limited technical data, such as IP addresses and request logs, may be automatically collected by our hosting and security providers (BigCommerce/Cloudflare) to maintain website performance, ensure reliability, and protect against malicious activity.
- Cookies and Consent
We use cookies and similar technologies to enhance functionality, analyze usage, and support marketing efforts. Your consent for non-essential cookies is collected and managed through our cookie banner when you first visit the site.
For detailed information about the types of cookies we use, how to manage your preferences, and how to exercise your rights regarding cookie-based data, please refer to our Cookie Policy.
- Legal Basis for Processing (GDPR / UK GDPR)
Where required, we rely on the following legal bases:
- Consent (e.g. inquiry)
- Legitimate interests (analytics, fraud prevention)
- Disclosure Practices
We may disclose personal data only when:
- Required by law or court order.
- Necessary to respond to lawful requests from authorities.
- Needed to investigate or prevent fraud or security incidents.
- In connection with a merger, acquisition, or sale of our business.
Any transfer will be safeguarded by confidentiality and data protection obligations.
5.1 Service Providers
We engage trusted third-party service providers to support website functionality, analytics, communication, and hosting. Each provider processes data only on our behalf and is bound by strict confidentiality and data-protection obligations.
A full list of our service providers and sub-processors is publicly available in our Trust Center.
Certain vendors, such as B2B Ninja, may also act as independent data controllers for limited aspects of processing that they determine (for example, analytics or improving their own services). In those cases, their use of data is governed by their respective privacy policies.
- International Transfers
As a Canadian company, we may process data in Canada and other jurisdictions. If your data is transferred internationally, we ensure it receives an adequate level of protection (e.g., through SCCs, adequacy decisions, or equivalent frameworks).
- Security
We employ appropriate physical, technical, and organizational controls to protect personal data from unauthorized access, loss, misuse, or alteration. Access is restricted to authorized personnel. You can learn more about our security practices in our Trust Center.
- Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
- 24 months for declined quotes; up to 7 years for accepted quotes (B2B Ninja)
- 24 months for all conversations via chatbot (Olark)
- 24 months for all submissions via contact form (Form Builder by POWR)
- 365 days for System and Security Logs (BigCommerce/Cloudflare)
When personal data are no longer required for the purposes collected, we securely delete or anonymize them in accordance with our data-retention standards.
- Third-Party Websites
Our site may include links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
- Your Rights
Depending on your location, you may have the following rights under applicable data-protection laws:
- Access – to request a copy of the personal data we hold about you.
- Rectification – to correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”) – to request deletion of your personal data where legally permitted.
- Restriction / Objection – to limit or object to certain types of processing.
- Portability – to receive your data in a structured, machine-readable format.
- Withdraw Consent – to revoke consent at any time without affecting prior lawful processing.
- Complaint – to lodge a complaint with your local data-protection authority.
For a full list of rights and region-specific supervisory authorities, please refer to our Cookie Policy.
To exercise your rights or submit a privacy request, contact us at privacy@knoedler.com We will respond promptly and in accordance with applicable laws.
- Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal data from anyone under the age of consent in their jurisdiction. If you believe we may have collected such data, please contact us and we will delete it promptly.
- U.S. State Privacy Laws
We comply with applicable U.S. state privacy laws, including the California Consumer Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), Virginia Consumer Data Protection Act (VCDPA), and others.
We do not sell or share personal information for monetary or cross-context advertising purposes. If this changes in the future, we will update this policy and provide a clear opt-out mechanism.
- Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the revised policy.
- Contact Information
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
KNOEDLER MANUFACTURERS
3250 1ERE RUE ST HUBERT, QC J3Y 8Y5
Website: https://knoedler.com/
Email: privacy@knoedler.com
EU and UK Data Subjects
Knoedler Manufacturiers Canada LTÉE is established in Canada. Our processing of EU and UK visitor data through this marketing website is limited, occasional, and does not include special categories of personal data. Accordingly, under Article 27 of the GDPR and UK GDPR, we are not required to appoint a local representative. EU and UK individuals may contact us directly at privacy@knoedler.com for any privacy inquiries or rights requests.