Last Updated: February 18, 2026
- Introduction
Our website, https://knoedler.com (hereinafter referred to as “the website”), uses cookies and other related technologies (collectively referred to as “cookies”). Cookies are also placed by certain third parties engaged by us. This Cookie Policy explains how we use cookies, the purposes they serve, and your rights to manage them in compliance with applicable global privacy and data protection laws.
This policy applies globally, including (but not limited to) regions governed by the GDPR (EU/UK), PIPEDA (Canada), POPIA (South Africa), LGPD (Brazil), and the Privacy Act (Australia).
- What are Cookies?
A cookie is a small text file stored by your browser when you visit our website. It enables us or third parties to recognize your device and collect information about your visit – such as your preferences, session information, or analytics data – to enhance website functionality and user experience.
- What are Scripts?
A script is a small piece of code used to ensure that our website functions properly and interactively. Scripts may run on our servers or directly on your device.
- What is a Web Beacon?
A web beacon (also known as a pixel tag) is a small, invisible image or text snippet embedded on a webpage. It helps us monitor website traffic and analyze user interactions for functionality and analytics purposes.
- Types of Cookies We Use
5.1 Essential Cookies
Essential cookies are required to operate the site (including our BigCommerce storefront), keep you securely logged in during a session, remember items in your cart, prevent fraud, and remember your cookie consent choices.
5.2 Functional Cookies
Functional cookies support enhanced features and preferences (for example: language selection via Weglot, quote/ordering workflows via B2B Ninja, and embedded widgets provided by POWr).
5.3 Analytics Cookies
Analytics cookies help us understand how visitors use the site (e.g., page views, navigation patterns, and performance) so we can improve content and shopping experience. Analytics cookies are only used when you opt in (where required).
5.4 Marketing Cookies
Marketing cookies (if used) help us measure marketing campaigns and deliver relevant content. If we introduce marketing cookies, we will list them in Section 6 and they will be optional (consent-based).
5.5 Advertising / Tracking Cookies
Advertising / tracking cookies enable advertising, retargeting, and attribution across websites. At this time, we do not intentionally deploy advertising/retargeting cookies on this site unless expressly stated in Section 6.
- Cookies We Place
Note: Some third parties act as independent data controllers. We recommend reviewing their privacy policies to understand how they process your personal data.
BigCommerce (Platform)
Core storefront operation (cart, checkout, security).
|
Purpose |
Cookies Used |
Privacy Policy |
|
Essential |
Session / cart / security cookies (duration varies). |
BigCommerce (Cookie Consent Banner)
Stores consent choices and applies them on future visits.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Essential |
Consent preference cookie(s) (duration varies). |
Google reCAPTCHA
Spam/fraud prevention & risk analysis.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Essential |
_GRECAPTCHA (duration varies) |
Frequently Asked Questions | reCAPTCHA | Google Cloud Documentation |
Weglot
Multilingual content & remembering your preferred language.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Functional |
wg-translations (Local Storage, indefinite); wg-slugs (Local Storage, indefinite); WG_CHOOSE_ORIGINAL (1 month); wglang (session) |
B2B Ninja (Workflows)
Enable B2B quoting and customer-specific storefront features.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Functional |
Cookies/local storage for B2B quoting/cart workflows |
B2B Ninja (Analytics)
Measure storefront usage and attribution.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Analytics |
UTM/attribution cookies or local storage. |
POWr (Widgets)
Embedded widgets (forms, popups, etc.).
|
Purpose |
Cookies Used |
Privacy Policy |
|
Functional |
Cookies may be set by POWr + embedded third parties |
Google Analytics (with Consent Mode)
Measures website traffic and user behavior. We use Google Consent Mode, which dynamically adjusts data collection based on user cookie preferences (e.g., using cookieless pings when consent is denied).
|
Purpose |
Cookies Used |
Privacy Policy |
|
Analytics |
_ga (2 years); _ga_<container-id> (2 years); _gid (24 hours); _gat (1 minute). |
Cloudflare
Measures website traffic and user behavior. We use Google Consent Mode, which dynamically adjusts data collection based on user cookie preferences (e.g., using cookieless pings when consent is denied).
|
Purpose |
Cookies Used |
Privacy Policy |
|
Essential |
__cf_bm (bot management, 30 minutes); cf_clearance (challenge clearance, up to 1 year); _cfuvid (rate limiting, session). |
Olark
Powers the live chat and chatbot widget. Maintains chat state (e.g., message history) across different pages and remembers returning visitors.
|
Purpose |
Cookies Used |
Privacy Policy |
|
Functional |
hblid (2 years); wcsid (session); olfsk (2 years); _okbk, _ok, _oklv (session). |
- Consent
Upon your first visit, a cookie banner or pop-up will appear explaining the categories of cookies we use. By selecting “Accept” or saving your preferences, you grant us consent to use the cookies you’ve chosen.
You may withdraw your consent at any time by revisiting the cookie banner or adjusting your browser settings. Disabling cookies may affect certain website features.
7.1 Manage Your Consent Settings
- Essential: Always active (necessary for website functionality)
- Functional: Optional, consent required
- Analytics / Statistics: Optional, consent required
- Marketing / Tracking: Optional, consent required
- Managing and Deleting Cookies
You can control cookies through your browser settings. This allows you to block, delete, or be notified whenever cookies are placed. For region-specific preferences:
- Canada: YourAdChoices.ca
- EU/UK: YourOnlineChoices.eu
- Australia: See the Office of the Australian Information Commissioner
- Brazil: Refer to the National Data Protection Authority (ANPD)
- South Africa: Refer to the Information Regulator (POPIA Office)
Please note: If all cookies are disabled, our website may not function correctly.
- Your Rights Regarding Personal Data
You may have the following rights under applicable data protection laws:
|
Right |
Description |
|
Access |
Request access to personal data we process about you. |
|
Rectification |
Request correction of incomplete, inaccurate, or outdated data. |
|
Erasure / Deletion |
Request deletion of personal data where applicable. |
|
Restriction / Objection |
Object or restrict processing of your personal data. |
|
Portability |
Request a copy of your personal data in a structured, machine-readable format. |
|
Withdraw Consent |
Revoke consent at any time without affecting prior lawful processing. |
|
Complaint |
Lodge a complaint with your local supervisory authority. |
9.1 Supervisory Authorities & Regional Contacts
If you wish to exercise any of your rights described above, please contact us using the details at the bottom of this policy. We will respond promptly in accordance with applicable data protection laws.
If you believe we have not adequately addressed your concern, you also have the right to lodge a complaint with your local data protection or privacy authority.
Depending on your country or region of residence, you may contact:
European Union / United Kingdom – Information Commissioner’s Office (ICO) or your local supervisory authority.
Canada – Office of the Privacy Commissioner of Canada (OPC).
Brazil – Autoridade Nacional de Proteção de Dados (ANPD)
Esplanada dos Ministérios, Bloco C, 2º Andar, CEP 70297-400 – Brasília – DF
ANPD Website
South Africa – Information Regulator (South Africa)
P.O. Box 31533, Braamfontein, Johannesburg 2017
Email: complaints.IR@justice.gov.za
Australia – Office of the Australian Information Commissioner (OAIC)
Jersey – Jersey Office of the Information Commissioner (JOIC)
Guernsey – Office of the Data Protection Authority (ODPA)
If your country is not listed, please contact your national or regional privacy authority.
- Contact Details
For questions or to exercise your rights, please contact us:
Knoedler Manufacturiers Canada LTÉE
3250 1ERE RUE ST HUBERT, QC J3Y 8Y5
Website: https://knoedler.com/
Privacy Officer Email: privacy@knoedler.com
- Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in law, technology, or our operations. Any updates will be published with a revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.